common test is coming !

Assalamualaikum, hii korang. esok dah isnin ishh rasa tak cukup pulak cuti hahaha cuti tak rasa sebab masing2 busy study. well we got 4 test and 1 quiz next week. seriously rasa nak nagis je study dari pagi sampai petang and lately rasa tak sihat sangat, cuaca pun tak menentu badan panas je haih dengan migrain nya hmmm imagine eh nak study 5 subj dalam beberapa hari aje hahaha and dilema dibuatnya sebab taktahu nak start dengan subj mana dulu. tapi of course ana start subj yang mula mula ada test. baru je cover certain chapter. takpe takpe bersusah susah dahulu bersenang senang kemudian. kan? hehehe alright guys bai ;)

COME ON YOU CAN DO IT !! 

Chapter 6 : Valuing Organizational Information

Organizational Information 

- Successfully collecting, compiling, sorting, and analyzing information can provide tremendous insight into how an organization is performing. 

The Value Of Transaction And Analytical Information 

The Value Of Timely Information

- Timeless is an aspect of information that depends on the situation : 

1) Real time information- up-to

-date information

2) Real time system-real time information 

The Value Of Quality Information 

- Business need a quality information.

- Characteristic oh high-quality information include :

1) Accurancy 

2) Completeness

3) Consistency

4) Uniqeness

5) Timeless 

Understanding The Costs Of Poor Information 

- Four primary source of low quality information include : 

1) Online customer enter inaccurate information.

2) Information from different systems have different entry standards and formats.

3) Call center operators enter abbreviated or erroneous information by accident or to save time.

4) Third party and external information contains inconsistencies, inaccuracies, and errors.

- Potential business effects resulting from low quality information include :

1) Inability to accurately track customers

2) Difficulty identify valuable customers

3) Inability to identify selling opportunities 

4) Marketing to nonexistent customers

5) Difficulty tracking revenue due to inaccurate invoices

6) Inability to build strong customer relationship

Understanding The Benefits Of Good Information 

- Can significantly improve the chances of making a good decision. 

change

Dulu aku selalu dengar orang kata kalau nak berubah tu tak perlu takut hilang kawan, relaks lah. kalau dia kawan they will stay and support you if you want to change to the good way. Did you agree? yes or no? Hahahaha never mind lah. Btw class IT tadi dah settle sampai chapter 6. Esok dah boleh start summarize chapter 6 ni uishh tak sabar nak tunggu habis chapter 7 sebab test 1 lagi one week jee and dia masuk sampai chapter 7. Semoga dipermudahkan olehnya, Aminnn ...

"If you already knew that you're too big to fit into a small sized t-shirt, don't give it a try. you'll probably break it and pay for the damages that you have made.If you knew and felt that the relationships will not last, don't go deeper into it. you will just suffer the consequences and live like hell the rest of your life"

Chapter 5 : Organizational Structure That Support Strategic Initiatives

 Organizational Structures 

- Ethics and security are two fundamental building blocks that organizations must base their business upon.

IT Roles And Responsibilities 

- Recent IT related strategic positions :

Chief information officer (CIO) 

- Oversees all uses of IT and ensure the strategic alignment of IT with business goals and objectives.

- Broad CIO functions include : manager, leader and communicator. 

Chief technology officer (CTO) 

- Responsible for ensuring the throughput, speed, accurancy, availability, and reliability of IT.

Chief security officer (CSO)

- Responsible for ensuring the security of IT systems.

Chief privacy officer (CPO)

- Ensuring the ethical and legal use of IT.

Chief knowledge office (CKO)

- Collecting, maintaing, distributing the organization's knowledge.

The Gap Between Business Personnel And IT Personnel 

- business personnel possess expertise in functional areas such as marketing, accounting and sales.

- IT personnel have the knowledge expertise.

Improving Communications 

- Business personnel and IT personnel must seek to increase their understanding of IT. 

Organizing Fundamental-Ethics And Security

- Ethics : the principles and standards that guide our behaviour towards other people.

- Privacyis a major : the right to be alone, to have control over your own personal possessions. 

- Issue affected by technology advances : 1) Intelligent property, 2) copyright, 3) fair use doctrine,

4) pirated software, 5) counterfeit software.

- Security : the protection of information from accidental or intentional misuse by persons inside or outside an organization. 

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Chapter 4 : Measuring the success of strategies initiatives

 Measuring information technology success 

- Key performance indicator (KPI) measure that are tied to business drivers.

- Metrics are detailed measure that feed KPI.

Efficiency and effectiveness 

Efficiency : Measure the performance of the IT systems. ( Doing things right) 

Effectiveness : Measure the impact. ( Doing the right things) 

Benchmarking - Baselining metrics 

- a process measuring, comparing, identifying to improve systems performance.

Efficiency IT metrics 

- Throughput

- Transaction speed

- Systems availability 

- Information accuracy 

- Web traffic 

- Response time

Effectiveness IT metrics 

- Usability

- Customer satisfaction 

- Conversion rates

- Financial

The interrelationships of efficiency and effectiveness IT metrics 

- security : an issue for any organization offering product and service over the internet.

- Implement internet security.

- Secure internet connections and sockets layer.

Metrics For Strategies Initiatives 

1. Web site metrics 

2. SCM metrics 

3. CRM metrics 

4. BPR metrics 

5. ERP metrics 

Web Site Metrics :

- Abandoned registrations 

- Abandoned shopping cards 

- Click through 

- Conversion per thousand 

- Page exposed 

- Total hits 

- Unique visitors 

Supply Chain Management Metrics 

- Back order

- Customer order actual cycle time 

- Customer order promised cycle time

- Inventory replenishment cycle time 

- Inventory turns ( inventory turnover) 

Customer Relationship Management Metrics 

BPR and ERP metrics 

- The balanced scorecard enables organizations to measure and manage strategies initiatives

sincerely

Kalau sabar memang takda batas, Ya manusia yang akan membatasinya. Kalau ikhlas tu tak boleh diucap ya manusia lah yang akn mengucapkannya. Dan tujuannya hanya untuk menguatkan hati. Tanya balik pada diri sendiri "Sudah benarkah ikhlas yang sepenuhnya?" Jadi, kembali balik kepada Allah. Semua niat yang baik kerana Allah, absolutely it will be great. Apalagi kalau kita ikhlas kerana Allah ;)

Chapter 3 : strategies initiatives for implementing competitive advantages

Supply chain management 

It involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

-   Four basic components of supply chain management are : 

1)   Supply chain strategy – strategy for managing all resources to meet customers demand

2)   Supply chain partner – partners throughout the supply chain that deliver finished products, raw materials and services

3)    Supply chain operation – schedule for production activities

4)  Supply chain logistics – product delivery process

•  Effective and efficient SCM systems can enable an organization to;

o      Decrease the power of its buyers

o      Increase its own supplier power

o      Increase switching costs to reduce the threat of substitute products or services

o     Create entry barriers thereby reducing the threat of new entrants

o    Increase efficiency while seeking a competitive advantages through cost leadership

Customer relationship management (CRM)

involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization’s profitability. CRM is not just technology, but a strategy, process and business goal.

•   CRM can enable an organization to;

o      Identify types of customers

o      Design individual customer marketing campaign

o      Treat each customer as a individual

o      Understand customer buying behaviors

  

Business Process Re engineering (BPR)

•    It is a standardized set of activities that accomplish a specific task, such as processing a customer’s order
•    The analysis and redesign of workflow within and between enterprises

o     The purpose of BPR is to make all business processes best in class.

•     Finding Opportunity Using BPR

o     A company can improve the way it travels the road by moving from foot to horse and then horse to car

o     BPR looks at taking a different path, such as an airplane which ignore the road completely

Enterprises Resource Planning (ERP)

•   It  integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise wide information on all business operations
•  Keyword in ERP is “enterprise”.
•     ERP systems collect data from across an organization and correlates the data generating an enterprise wide view.

hello ....

Assalamualaikum hi guys. i'm back!! hahaha sekian lama tak menaip kat blog ni haaa. Ingat blog ni usually bila ada class IT je hahaha and of course bila ingat blog mesti ingat nak summarize chapter 3 terus. Alright, later i will summarize about strategic initiatives for implementing advantages.